Privacy Policy

Information we may collect

The information handled by an online casino generally depends on how you use the website, which services you access and the checks required before or during an account relationship. We collect information that you provide directly, information created through your activity and certain information received from service providers that help operate the website.

Account and identity information

When you register or use an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and records of communications with support. We may also record information about responsible gambling settings, restrictions or requests that you choose to apply to your account. Information supplied to us should be accurate and kept up to date.

Verification information

To help confirm identity, age, eligibility and account ownership, we may request verification documents or other information. This can include identity documents, proof of address, information about the source or ownership of funds where relevant, and records of checks completed by us or by a specialist verification provider. These checks help protect players, prevent misuse and support anti-fraud and financial crime controls.

Payments and transactions

We may keep records of deposits, withdrawals, bets, winnings, account balances, payment methods, transaction references and related correspondence. Payment information may be processed by payment providers rather than stored in full by the casino website. We may receive information needed to confirm, reconcile, investigate or support a transaction.

Technical and usage information

When you visit the website, we may collect technical information such as your device type, operating system, browser, IP address, approximate location, language settings, pages viewed, access times, referring website and interactions with website features. We may also create records relating to errors, security events and website performance. This information helps us understand how the website is used and maintain a safer, more reliable service.

How we use information

Personal information is used only for purposes connected with operating, supporting, securing and improving the website and its services. Depending on the circumstances, this may include the following:

• Creating, maintaining and administering your account.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age, account ownership and eligibility.
• Carrying out anti-fraud, security, risk and responsible gambling checks.
• Providing customer support, responding to questions and resolving complaints.
• Sending service messages about your account, transactions, security or important changes.
• Sending marketing communications where permitted and where you have provided the required consent or otherwise indicated a valid preference.
• Monitoring website performance, diagnosing technical problems and improving features.
• Detecting, preventing and investigating unauthorised access, suspicious activity or attempts to misuse the service.
• Meeting legal, regulatory, tax, accounting and record-keeping obligations that apply to the website or its service providers.

We may combine information from different sources where this is reasonably necessary for these purposes. For example, account details, transaction records and technical information may be considered together when investigating a security issue or supporting a payment. We do not use information for unrelated purposes unless a further use is permitted or required by applicable requirements, or you have otherwise agreed to it.

Service providers and disclosures

Some parts of the website rely on trusted service providers, such as payment processors, identity and verification providers, technology providers, hosting providers, fraud prevention services, customer support tools and communications providers. These providers may process information on our behalf and are expected to use it for the services they provide. Information may also be disclosed where necessary to protect the website or its users, investigate suspected wrongdoing, complete a transaction, obtain professional advice or comply with a lawful request.

Where information is handled by a service provider, the information may be processed in a location different from where you are using the website. Appropriate steps are taken, where required, to manage the security and privacy of information shared for these purposes.

Cookies, security and communications

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers placed on your device that can help the website remember settings, keep sessions working, understand how features are used, support security and measure website performance. Some cookies may be provided by service providers that support analytics, functionality, security or communications.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not work as intended, and your preferences may not be saved. Browser controls differ, so you should check the settings and help information for the browser or device you use.

Protecting information

We use reasonable administrative, technical and organisational measures designed to protect information against loss, misuse, unauthorised access, alteration and disclosure. These measures may include access controls, account security processes, monitoring, encryption or other safeguards appropriate to the type of information and the risks involved. No online service can guarantee complete security, so you should use a strong password, keep login details private and contact support promptly if you believe your account or device has been compromised.

Marketing choices

You may receive service communications that are necessary to operate your account, even if you do not wish to receive marketing. Marketing communications may include information about website features, offers or other promotional content where permitted. You can withdraw your consent to marketing at any time by using an available unsubscribe option, changing the relevant account preference or contacting support. Withdrawing marketing consent does not normally affect communications needed for security, transactions, account administration or other essential service purposes.

Your privacy rights and data requests

You may have rights to ask about the personal information held about you and how it is used. To exercise your data rights, contact support@billybillioncasino.click and clearly explain your request. We may need to confirm your identity before providing information or making changes, particularly where the request concerns account security or sensitive documents.

• Access: ask for a copy of, or information about, the personal data we hold about you.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete your personal data where there is no continuing reason for us to keep or use it.
• Withdraw consent to marketing: ask us to stop using your consent for promotional communications and update your marketing preference.

Some requests may be limited by legal, security, fraud prevention, dispute resolution or account administration requirements. For example, information may need to be retained to verify transactions, investigate suspected misuse, protect another person’s privacy or meet an obligation that continues after an account is closed. If a request cannot be completed in full, we will explain the general reason where permitted.

If you ask us to correct information, we may verify the change before updating our records. If you request deletion, closing an account may not immediately remove every record connected with it. Requests are considered according to the information involved, the purpose for which it is held and any requirements that apply.

Retention, account closure and policy updates

We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including operating the account, providing support, resolving disputes, maintaining security and meeting legal or record-keeping obligations. Some records must be kept for a period required by law even after an account is closed. This can include identity, transaction, payment, security and communications records. Once information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Closing an account does not automatically remove all information from systems or records. Certain information may remain in backups, audit records or restricted systems for a limited period while deletion processes are completed. Information retained for legal, security or dispute purposes will generally not be used for routine marketing.

Changes to this policy

This Privacy Policy may be updated when the website, its services, information practices or applicable requirements change. The updated version will be made available on the website, and the date or other notice may be updated where appropriate. You should review this page from time to time so you understand how information is handled. If a change is significant, additional notice may be provided through the website or by an account communication.

Questions about this Privacy Policy, requests for access, correction or deletion, or requests to withdraw consent to marketing can be sent to support@billybillioncasino.click.